Effective Date: August 21, 2026
Last Updated: August 21, 2026
This Shipping, Returns & Refund Policy describes the policies applicable to qualifying purchases made through WLX BioLabs.
Orders are processed after required order and payment verification. An order confirmation does not necessarily mean an order has been accepted, paid, or shipped. Processing times may vary depending on:
Tracking information will be provided when available.
Customers are responsible for providing a complete and accurate shipping address. Please carefully review your name, street address, apartment or unit number, city, state, and ZIP code before submitting an order.
If you discover an address error, contact: wlxbiolabs@gmail.com as soon as possible. We cannot guarantee that an address can be changed after an order has entered fulfillment.
Shipping and delivery dates displayed by WLX BioLabs or a carrier are estimates unless expressly guaranteed. Carrier delays may occur because of weather, holidays, transportation interruptions, high shipping volume, incorrect addresses, operational delays, or events beyond our reasonable control. WLX BioLabs cannot guarantee a carrier's delivery date.
When tracking is available, customers may receive a tracking number by email and/or through their customer dashboard. Carrier tracking information is provided by the applicable shipping carrier and may take time to update after a label is created.
If carrier tracking shows a package as delivered but you cannot locate it:
A carrier's "Delivered" scan may be considered evidence of delivery, subject to applicable law and the circumstances of the shipment.
If a package appears to be lost in transit, contact: wlxbiolabs@gmail.com. We may review tracking information, carrier scans, delivery status, shipping address, and carrier investigation information. Eligibility for replacement or refund will depend on the circumstances and applicable law.
If your order arrives materially damaged, contact us promptly after delivery. Please include:
Do not discard the packaging until the issue has been reviewed, as the carrier may require documentation.
If you receive an item materially different from the item shown on your confirmed order, contact us at: wlxbiolabs@gmail.com. Include your order number and photographs where appropriate. We will review the order and determine the appropriate correction.
Because certain products may have storage, handling, contamination-control, chain-of-custody, or integrity considerations, some products may not be eligible for return after delivery. Do not ship a product back to WLX BioLabs without receiving return authorization. Unauthorized returns may not be accepted. Where a return is approved, instructions will be provided. Nothing in this section eliminates return or refund rights that cannot lawfully be waived.
Refund eligibility is determined based on order status, payment status, product, circumstances of the request, shipping status, condition of the order, and applicable law. Approved refunds will ordinarily be returned using an appropriate available method. Processing times after a refund is issued may depend on the payment provider or financial institution.
If you need to cancel an order, contact us as quickly as possible. We cannot guarantee cancellation once an order has been processed, has entered fulfillment, has been packaged, or has been transferred to a carrier. If an order can be cancelled, any applicable refund will be processed according to this policy.
Packages returned because of incorrect addresses, missing apartment numbers, refused delivery, repeated unsuccessful delivery attempts, or other customer-provided address issues may be subject to additional shipping costs before reshipment, where permitted by law.
Customers are responsible for reviewing any product-specific storage information before purchasing. Transit conditions may vary by destination, carrier, weather, and shipping method. If special shipping conditions are guaranteed for a particular product, those conditions must be expressly stated for that product or order.
We encourage customers to contact us first if there is an issue with an order. Nothing in this policy prevents a customer from exercising legitimate rights available through their payment provider or applicable law. Fraudulent or intentionally abusive chargebacks may result in account restrictions and may be disputed using relevant order, payment, communication, tracking, and delivery records.
If reward points were earned on an order that is subsequently cancelled or refunded, associated points may be reversed. If reward points were redeemed on a qualifying transaction that is subsequently refunded, applicable points may be restored according to the rewards rules in effect for that transaction. Partial refunds may result in proportional reward adjustments.
WLX BioLabs may update this policy as our shipping methods, carriers, products, or business practices change. The current version will display its latest revision date. Changes will not eliminate rights that cannot lawfully be waived.
For questions concerning shipping, tracking, damaged orders, incorrect orders, returns, refunds, or cancellations, contact:
WLX BioLabs
Email: wlxbiolabs@gmail.com